Filing a complaint about a hospital or someone who works at one can be easy. Contact the Hospital: Start by addressing your concerns directly with the hospital's patient relations department. (Links to RVH and Stevenson Memorial is below.) This is often the quickest way to resolve issues. You can also go directly to the unit's Manager to try and resolve these issues. Patient Ombudsman: If the issue isn't resolved, you can contact the . They handle complaints about public hospitals, long-term care homes, home care, and community surgical and diagnostic centres. You can submit a complaint online or by mail. Regulatory Colleges: For complaints about regulated health professionals like doctors or nurses, contact their respective regulatory bodies. For example, doctors are regulated by the and nurses by the Find a complete list at the Documentation: Ensure you have all relevant documentation and details about your complaint. This includes dates, names, and a clear description of the issue. Follow-Up: After submitting your complaint, follow up as needed to ensure it is being addressed.
Patient Ombudsman
College of Physicians and Surgeons of Ontario (CPSO),
College of Nurses of Ontario (CNO).
Health Profession Regulators of Ontario.
Be comprehensive and keep it simple... The written grievance should be no more than a clear short statement of the main facts and the claim. - Canadian Labour Congress
Royal Victoria Regional Health Centre Patient Experience Office
Stevenson Memorial Hospital Contact
If you submit a complaint with our form, we will receive a copy.
I acknowledge that by sending this complaint through this form that a copy will go to the Kidney Patients Association Barrie & South Simcoe.
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